Terms of Sale

This English version is a courtesy translation. Only the French version is legally binding; in the event of any discrepancy, the French version prevails.

Article 1: Identification of the seller

The online shop available at atelierbrillancecherbourg.fr/boutique (hereinafter "the Shop") is operated by:

• L'Atelier Brillance, a société à responsabilité limitée (SARL, French limited liability company) with a share capital of €500.00
• Registered office: 26 Rue des Fougères, Tourlaville, 50110 Cherbourg-en-Cotentin, France
• Trade and Companies Register (RCS) Cherbourg 101 492 478, SIRET 101 492 478 00017
• Intra-Community VAT number: FR72101492478
• Telephone: 06 98 25 05 78
• Email: latelierbrillancecherbourg@gmail.com

hereinafter "the Seller".

Article 2: Scope

2.1. These terms and conditions of sale (hereinafter the "Terms of Sale") govern the sales of products concluded at a distance on the Shop between the Seller and any person placing an order on it (hereinafter "the Customer").

2.2. They apply to consumers within the meaning of the preliminary article of the French Consumer Code (Code de la consommation). The provisions specific to Customers acting for professional purposes are set out in Article 14.

2.3. These Terms of Sale do not apply to car care services carried out at the workshop, which are subject to separate terms.

2.4. Before placing an order, the Customer reads these Terms of Sale and accepts them by ticking the box provided for that purpose. The applicable Terms of Sale are those in force on the date of the order. They can be accessed at any time on the Shop and may be printed or saved.

Article 3: Products

3.1. The Shop offers care products and accessories for cars. Their essential characteristics are set out on each product page.

3.2. Photographs illustrate the products and have no contractual value. In the event of a difference between the photograph and the description, the description prevails.

3.3. Care products must be used in accordance with their labelling and the manufacturer's instructions for use. Safety data sheets are provided on request. The Customer undertakes to keep the products out of the reach of children.

3.4. Due to their nature (in particular flammable liquids), certain products cannot be entrusted to a carrier. They are marked "Workshop collection only" ("Retrait à l'atelier uniquement") on their product page. An order containing such a product can only be collected from the workshop.

3.5. Products are offered while stocks last. Stock is reserved for the Customer for the duration of the payment session, i.e. thirty (30) minutes at most.

Article 4: Prices

4.1. Prices are stated in euros, all taxes included (TTC), including French VAT at the applicable rate (20% at the date hereof).

4.2. Delivery charges are not included in the price of the products. They depend on the delivery method chosen and on the weight of the parcel, packaging included. Their amount is shown in the basket for each delivery method offered, then repeated on the payment page, before the order is confirmed. Collection from the workshop is free of charge.

4.3. The Seller may change its prices at any time. Products are invoiced at the price in force at the time the order is confirmed.

Article 5: Orders

5.1. The Customer selects the products and adds them to the basket. The Customer may change its contents at any time before proceeding to payment.

5.2. In the basket, the Customer chooses a delivery method from those offered for the order, depending on the weight of the parcel and the nature of the products: free collection from the workshop, delivery to a parcel shop ("point relais") or home delivery. If the Customer chooses delivery to a parcel shop, they select the parcel shop of their choice from the list offered. After accepting these Terms of Sale, the Customer is redirected to the secure payment page of the payment service provider Stripe. There, the Customer enters their email address, billing address and, depending on the delivery method chosen, their delivery address and a telephone number enabling the carrier to notify them of the delivery. A Customer acting in a professional capacity may enter their company name and intra-Community VAT number there.

5.3. Before paying, the Customer can check the details of the order, its total price and the delivery charges, and correct any errors. The order is confirmed by clicking the payment button, which constitutes an order with an obligation to pay.

5.4. The contract is concluded upon confirmation of payment. The Customer then receives by email an order confirmation setting out the products, the total price, the delivery method, the reference of these Terms of Sale and a reminder of the right of withdrawal, together with the invoice in PDF format.

5.5. The Seller reserves the right to refuse or cancel any order from a Customer with whom there is a dispute concerning the payment of a previous order.

5.6. If, despite the stock reservation, a product turns out to be unavailable after payment, the Seller informs the Customer without delay. The Customer may then choose between waiting for the product to be restocked and a refund of the sums paid for that product, made within fourteen (14) days at the latest.

Article 6: Payment

6.1. The price is payable in cash, in full, on the day of the order.

6.2. Payment is made by bank card, Apple Pay or Google Pay, through the secure payment service provider Stripe. Bank details are entered directly on Stripe's page: the Seller never has access to them and does not store them.

6.3. The order is only confirmed after payment has been confirmed by Stripe. If the payment is refused, the order is not recorded and the reserved stock is released.

Article 7: Delivery and collection

7.1. Delivery area

Products are delivered in mainland France, including Corsica. The French overseas departments and regions are not served.

7.2. Collection from the workshop

A Customer who chooses collection is notified by email as soon as the order is ready. The Customer may collect it at 26 Rue des Fougères, 50110 Cherbourg-en-Cotentin, from Monday to Friday between 8:00 a.m. and 4:00 p.m., on presentation of the order number.

The order remains available to the Customer for thirty (30) days from that email. After this period, and following a reminder that has gone unanswered, the Seller may cancel the order and refund the sums paid to the Customer.

7.3. Delivery by carrier

Depending on the method chosen, the order is delivered to the address given by the Customer or to the parcel shop the Customer has selected. It is handed over to the corresponding carrier (in particular Mondial Relay or Chronopost) within five (5) working days of confirmation of payment. The transit time is then, as an indication, one (1) to five (5) working days depending on the carrier. The Customer receives an email when the order is shipped, with the tracking number where applicable.

7.4. Delivery to a parcel shop

The carrier notifies the Customer, by email or text message, when the parcel arrives at the selected parcel shop. The Customer collects it on presentation of an identity document or of the information given in that notice, within the holding period stated in it.

A parcel not collected within this period is returned to the Seller, who informs the Customer. At the Customer's request, the Seller either ships the order again, the cost of which is borne by the Customer, or refunds the price of the products within fourteen (14) days of the parcel being returned. The initial delivery charges remain payable to the Seller.

7.5. Late delivery

If the delivery deadline is exceeded, the Customer may terminate the contract under the conditions of Articles L. 216-2 et seq. of the French Consumer Code, after having requested the Seller to make the delivery within a reasonable additional period. The sums paid are then refunded within fourteen (14) days of termination at the latest.

7.6. Receipt and transfer of risk

The risk of loss of or damage to the products passes to the Customer when the Customer takes physical possession of them: handover of the parcel at their address, collection from the parcel shop or collection from the workshop.

The Customer is invited to check the condition of the parcel upon receipt. If the parcel is damaged or incomplete, the Customer is invited to state reservations to the carrier and to inform the Seller as soon as possible, with supporting photographs. This step makes it easier to handle the complaint, but is not a condition for exercising the legal guarantees.

Article 8: Right of withdrawal

8.1. Period

The consumer Customer has a period of fourteen (14) days in which to exercise the right of withdrawal, without having to give reasons for the decision or bear any costs other than those provided for in Article 8.3.

The period runs from the day on which the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the products: receipt of the parcel, collection from the parcel shop or collection from the workshop. For an order of several products delivered separately, it runs from receipt of the last product.

8.2. Exercise

To exercise this right, the Customer notifies the Seller of their decision before the period expires.

The Customer may do so online, free of charge and without a customer account, using the withdrawal feature accessible via the "Withdraw from the contract here" link, displayed in the footer of every page of the website and in the order confirmation email. There, the Customer enters their surname and first name, order number, the products concerned where applicable and the email address at which they wish to receive the acknowledgement of receipt, then confirms by clicking the "Confirm withdrawal" button. The Seller sends the Customer without delay, by email, an acknowledgement of receipt setting out the content of the declaration and the date and time it was sent.

The Customer may also send an unambiguous statement by email to latelierbrillancecherbourg@gmail.com or by post to 26 Rue des Fougères, 50110 Cherbourg-en-Cotentin, where appropriate using the model withdrawal form set out in Annex 1.

8.3. Return of the products

The Customer sends back or brings back the products no later than fourteen (14) days after notifying the withdrawal, to the following address: L'Atelier Brillance, 26 Rue des Fougères, 50110 Cherbourg-en-Cotentin. The Customer may also bring them back to the workshop during opening hours.

The cost of returning the products is borne by the Customer. As products reserved for collection from the workshop (Article 3.4) cannot be entrusted to a carrier, they are brought back to the workshop.

8.4. Refund

The Seller refunds all sums paid, including the initial delivery charges, no later than fourteen (14) days after notification of the withdrawal. Delivery charges are refunded up to the cost of the least expensive standard delivery method offered.

The Seller may withhold the refund until it has received the products back or until the Customer has supplied proof of having sent them, whichever is the earlier. The refund is made using the same means of payment as that used for the order, unless the Customer expressly agrees to another means, and does not incur any fees for the Customer. A credit note cancelling the invoice is sent to the Customer by email.

8.5. Diminished value

The Customer may be held liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics and functioning. An opened, partly used or used product may thus give rise to a deduction from the refund, proportionate to the diminished value observed.

Article 9: Legal guarantees

9.1. The Seller is bound by the legal guarantee of conformity (Articles L. 217-3 et seq. of the French Consumer Code) and by the guarantee against latent defects (hidden defects) (Articles 1641 to 1649 of the French Civil Code (Code civil)), under the conditions reproduced in Annex 2.

9.2. To make a claim under a guarantee, the Customer contacts the Seller by email or by post, describing the defect and, if possible, attaching photographs.

9.3. These legal guarantees apply independently of any commercial guarantee that may be granted by the manufacturer.

Article 10: Liability

10.1. The Seller cannot be held liable for damage resulting from use of the products that does not comply with their instructions, their labelling or their intended purpose.

10.2. The Seller cannot be held liable for non-performance of the contract in the event of force majeure within the meaning of Article 1218 of the French Civil Code.

10.3. This article does not limit the rights available to the consumer Customer under the legal guarantees.

Article 11: Customer service and complaints

Customer service can be contacted by email at latelierbrillancecherbourg@gmail.com, by telephone on 06 98 25 05 78 from Monday to Friday between 8:00 a.m. and 4:00 p.m., or by post at L'Atelier Brillance, 26 Rue des Fougères, 50110 Cherbourg-en-Cotentin.

Article 12: Consumer mediation

In accordance with Articles L. 611-1 et seq. of the French Consumer Code, the consumer Customer may have recourse, free of charge, to a consumer mediator with a view to the amicable resolution of any dispute with the Seller. The Customer must first have attempted to resolve the dispute directly with the Seller, by means of a written complaint.

The contact details of the competent consumer mediator are provided on request from customer service (Article 11).

Article 13: Personal data and archiving

13.1. The Customer's personal data are processed in accordance with the privacy policy.

13.2. For any order of an amount equal to or greater than €120 including VAT, the Seller keeps the written record of the contract for ten (10) years from delivery and guarantees the Customer access to it on request.

13.3. Invoices are kept for ten (10) years.

Article 14: Business customers

14.1. A Customer who enters a company name or a VAT number at the time of payment is deemed to be acting for professional purposes. The Customer's invoice includes this information.

14.2. Subject to the provisions of Article L. 221-3 of the French Consumer Code, the right of withdrawal (Article 8) does not apply to such a Customer.

14.3. As the price is paid in cash when ordering, no discount is granted for early payment. In the event of late payment, penalties at a rate of three times the legal interest rate are automatically due, together with a fixed indemnity for recovery costs of forty (40) euros.

14.4. Any dispute with a business Customer falls within the exclusive jurisdiction of the courts within whose jurisdiction the Seller's registered office is located.

Article 15: Governing law and disputes

15.1. These Terms of Sale are governed by French law and drawn up in the French language.

15.2. In the event of a dispute with a consumer Customer, and failing an amicable resolution, the competent court is determined according to the ordinary rules of law. The consumer may, in particular, bring the matter before the court of the place where they resided at the time the contract was concluded or the harmful event occurred.

Article 16: Amendment of the Terms of Sale

The Seller may amend these Terms of Sale at any time. The applicable Terms of Sale are those accepted by the Customer at the time of the order.

Version of 15 September 2026.

Annex 1: Model withdrawal form

You can exercise your right of withdrawal directly online, free of charge, from the Withdraw from the contract here page. You can also use the model below (Article R. 221-1 of the French Consumer Code) and send it to us by email or by post.

The official text of this form is the French one, reproduced on the French version of this page; the translation below is provided for information only.

(Please complete and return this form only if you wish to withdraw from the contract.)

To L'Atelier Brillance, 26 Rue des Fougères, Tourlaville, 50110 Cherbourg-en-Cotentin, latelierbrillancecherbourg@gmail.com:

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

Annex 2: Legal guarantees

Information box provided for in Article D. 211-2 of the French Consumer Code. The official text is the French one, reproduced on the French version of this page; the translation below is provided for information only.

The consumer has a period of two years from delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of a lack of conformity appearing. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.

Where the contract of sale of the goods provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the legal guarantee applies to that digital content or digital service throughout the intended period of supply. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date on which it appeared.

The legal guarantee of conformity entails an obligation for the professional, where applicable, to provide all updates necessary to keep the goods in conformity.

The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of the request, free of charge and without major inconvenience to the consumer.

If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer requests repair of the goods but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.

The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and obtain a full refund against return of the goods, if:

1° The professional refuses to repair or replace the goods;

2° The repair or replacement of the goods takes place after a period of thirty days;

3° The repair or replacement of the goods causes major inconvenience to the consumer, in particular where the consumer definitively bears the costs of taking back or removing the non-conforming goods, or bears the costs of installing the repaired or replacement goods;

4° The lack of conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

The consumer is also entitled to a reduction in the price of the goods or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract. The consumer is then not required to request repair or replacement of the goods first.

The consumer is not entitled to termination of the sale if the lack of conformity is minor.

Any period during which the goods are out of use for repair or replacement suspends the remaining guarantee period until the goods, restored to working order, are delivered.

The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.

A seller who, in bad faith, obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to up to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).

The consumer also benefits from the legal guarantee against latent defects (hidden defects) pursuant to Articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept or to a full refund against return of the goods.